Enterprise brand support that works 24/7
Automate 70% of routine brand requests while maintaining consistency across all markets.
Give your team back their time for what matters
Your brand team is drowning in repetitive requests
- No time for actual work—strategy, brand development, creative direction
- Multiple departments slowing down, waiting for brand approval
- Other teams waiting days for simple answers
Low efficiency. Stress. Burnout.
AI-Powered Brand Support Hub
The AI-Powered Brand Support Hub eliminates the brand support bottlenecks by combining monday service intelligent ticketing platform with custom AI orchestration built specifically for your organization. It's a comprehensive system that understands your brand, knows your assets, and learns your team's expertise.
The hub automates what’s safe, escalates what’s not, and keeps everything traceable
Approved sources only
Answers and assets come from your brand guidelines, templates, and DAM—so teams get the latest approved versions, not guesswork.
Confidence-based routing
Each request gets a confidence level—high auto-resolves, medium drafts for approval, and low/complex routes to the right expert with context.
Traceability by design
Every request, response, and asset delivery is logged with a complete audit trail—supporting compliance and continuous improvement over time.
Every request is logged with a complete audit trail—and human feedback improves accuracy over time. Next: the workflow in action.
AI handles the simple, experts handle the complex
Every request follows the same workflow. Routine questions are resolved in seconds. Complex or low-confidence cases are routed to the right expert with full context.
Request intake
A request arrives via email, form, or portal and is instantly captured as a structured ticket in monday service.
Intelligent triage
The system identifies intent, sets priority, and assigns a confidence level so each request takes the right path.
Knowledge & asset retrieval
The system searches your brand knowledge base and Bynder in parallel to find the right guidance and the latest approved assets.
Response delivery
The system delivers a ready-to-use response package—information, correct versions and formats, usage rules, and compliance notes.
To rozwiązanie przynosi największe efekty dla:
Enterprise organizations managing brand across multiple locations, markets, or business units
Global companies operating across timezones where 24/7 support is essential
Scaling businesses experiencing exponential growth in brand requests
Regulated industries requiring complete asset tracking and audit trails
Ideal for:
Transform your brand team from firefighters to strategic leaders
70%
Reduction in manual workload
satisfied customers thanks to a smooth returns process
5x
Faster response times
From hours or days to seconds for standard requests across all markets
24/7
Global consistency
Instant, accurate responses regardless of timezone or language barriers
Complete
Audit trial
Track every request, response, and asset delivery for compliance and governance
Let’s talk
The hub automates what’s safe, escalates what’s not, and keeps everything traceable
monday service
Turns emails and forms into structured tickets with triage, routing, and analytics.
Bynder
Finds and delivers the latest approved assets fast with AI-powered search and permissions.
Custom AI Layer
Understands your brand rules, learns from feedback, and routes by confidence.
AuditNOW
Adds fleet compliance monitoring and a complete audit trail for stronger governance. (optional)
Learn how global brands execute brand implementation projects with CXLABS.
Instant asset delivery
From hours of searching to seconds of automated delivery
AI-powered visual search finds matching assets in Bynder DAM within seconds. System delivers curated high-resolution images with usage rights, format specifications, and brand compliance guidelines—all automatically. No manual search, no waiting, no emails back and forth.
Automated specification delivery
Brand standards delivered instantly, 24/7 across all markets
AI service agent analyzes request, searches brand guidelines knowledge base, and responds instantly with complete specifications: Primary - Stormy Sky (#868D25), Secondary - Almond (#E9E9E9). Includes usage guidelines and visual examples. Ticket resolved in under 30 seconds without human intervention.
Smart routing for complex tasks
Automatic escalation to the right expert with full context
Complex approval request automatically routed to Art Director with complete context, files, and campaign specifications. Expert reviews and resolves in hours with full visibility and audit trail—eliminating email chains, lost attachments, and delayed responses across markets.
Deliver your brand consistently across all touchpoints. On time and on brand.
